IT Help Desk

Due to increased volume of emails and voicemails the IT Help Desk is currently receiving, we ask for your patience at this time.   Please be assured we will address ALL emails and voicemails
General Information

​IT Help Desk information will operate as follows during the School Year:

        Monday - Friday 7:30am - 3:30pm

IT Help Desk Direct Line: 256-428-6900 or email helpdesk@hsv-k12.org

When leaving a message for HelpDesk via email or voicemail please include the following:

  • Student name
  • Student Grade
  • School that student is currently attending

IT ​Help Desk offers technical support to System Technicians, Library Media Specialist,  Teachers, and Students to better utilize our digital curriculum.

Student/Faculty
  • password resets for computer logon
  • Email / O365 logins and issues
  • Troubleshoot and analyze data in relation to various software systems

Assist System Technicians and Library Media Specialist to troubleshoot technical issues at the schools

Monitor and review ConnectWise Ticketing System

CONTACTS: 

Carla Frasier - IT Help Desk          
Vicki M. Pape - IT Help Desk    
 

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